This is a public service post, addressing an issue in newer versions of Outlook, and this has resolved it for us, so we want to share it.
In newer versions of Outlook, clicking on a contact will open with a reduced view of the contact, showing only a few of the main details.
To enable the classic view, showing the full details, allowing editing with notes and all of the fields, please check out this link:
Open the full contact editing form instead of the Contact Card in Outlook 2013 or Outlook 2016